We know that buying jewelry over the internet can be intimidating and you can never be sure who you are buying from. That is why we offer detailed information on our site about who we are, how to contact us, our return policy and much more. Our goal in providing all this information is to take some of the anxiety away and bring the fun back to the shopping experience.
We also provide a toll-free number, 888-278-9953, for you to call and speak with us directly. You will not reach an operator who is unfamiliar with our product line. You will speak with either Tami or Rico directly. This may mean we do not offer 24 hour on call service but you can be sure if you leave us a message at any hour of the day or night we will return your call promptly. Or you may be lucky and catch us burning the midnight oil and reach us when you least expect it. Typically we answer all calls placed between 10 am and 6 pm MST. If you prefer not to place your order online you can call us directly. We are happy to take phone orders or mail orders. Please do not send sensitive information such as credit card numbers via email as this is not a secure method.
Your satisfaction is the most important factor in our relationship with you! Our return policy is such that if you receive your item and you are not happy we will be happy to refund your money. If sizing is an issue we are also happy to issue exchanges. We also guarantee our puzzle rings so if any problems arise within the first year of purchase we will be happy to rectify the situation, and make sure you are happy. Because puzzle rings are well loved and used they deserve to be taken care of. That is why we offer free polishing and cleaning once a year for the life of your ring. All you have to do is send it back to us and cover the shipping costs - your puzzle ring will look like new! If you purchase any of our wedding bands these carry a one year warranty as well.
If we have not answered any questions you have via our online website please feel free to call toll-free 888-2-PUZZLE (888-278-9953). We are here to help you and answer your questions!
Fun facts for our customers:
2000 - Year we started selling on line
2002 - Year we opened our first store in the United States
2003 - Year the next generation of puzzle ring providers was born - Sena Uctuk born February 2003.
2004 - Year we expanded our product line to include wedding bands.
2004 - Asiye Uctuk born September 2004 - our second baby girl came into our lives. Thanks to all our customers who patiently waited for us to get back into the swing of things following her difficult birth!
2007 - We added claddaghRING.com to our ever growing online stores.
2007 - Our 3rd daughter Sueda Uctuk is born October 2007 3 girls in the house with Dad is very fun!
2008 - celticRING.com joins the fun, and we continue to grow.
2008 - TarasDiary.com is added
2012 - We expand our workshop in Fort Collins, CO making casting and creating in one location our new normal.
2013 - Uctuk.com became a reality. After selling under different sites for so long it was time to combine the fun and give people the option to buy puzzle rings, claddagh rings, rolling ring sand so much more on one site.
2014 - Our 4th daughter is born Aylin Uctuk May 2014. Who would have thought?!
2020 - Business is growing and we are working hard to make our customer's happy!
Click here for a history of the puzzle ring