Why buy from PuzzleRING.com?

Buying jewelry online can be intimidating, which is why we offer a personal touch. You can call us directly to speak with Tami or Ridvan to ask questions or place an order. We pride ourselves on returning all calls promptly and are happy to process orders via phone or mail.

Your satisfaction is our priority. Our policy includes a straightforward refund process, free exchanges for sizing issues, and a one-year warranty on all puzzle rings. Plus, keep your ring looking like new with our complimentary annual cleaning and polishing service!

Guarantees & Warranties

Authenticity & Quality

  • Solid Metals: We guarantee that every item is authentic 10K, 14K, or 18K solid gold, platinum, or .925 sterling silver, as described on the product page.

  • Conflict-Free Diamonds: In accordance with the 2002 Kimberley Process, we guarantee that all diamonds are sourced from reputable cutters and are conflict-free. We believe in ethical sourcing; for more details, please visit diamondfacts.org.

  • Certified Stones: All GIA certificates are authentic and included with certified items. Please retain these certificates for your insurance and appraisal records.

  • Condition: Every item we sell is guaranteed to be brand new.

Manufacturing Warranties

  • One-Year Band Warranty: If your jewelry experiences a cracked band within 365 days of purchase, we will repair or replace it. (Buyer is responsible for all shipping costs).

  • 180-Day Stone Warranty: This covers loose or missing stones resulting from manufacturing defects.

  • Defect Protection: Every item is hand-inspected before shipping. If an item is found to be defective—even custom or special orders—we will immediately repair or replace it.

Maintenance & Care

  • Lifetime Cleaning: We offer free cleaning and polishing once per year for the life of your jewelry. (Buyer is responsible for all shipping costs).

The Fine Print

  • Unauthorized Repairs: All warranties are void if the jewelry has been worked on or repaired by another jeweler.

  • Wear & Tear: Our guarantees do not cover damage caused by unusual wear and tear. If a break occurs due to accidental damage or rough use, the buyer is responsible for all repair costs.

  • Service Rights: The staff at puzzlering.com reserves the right to refuse service in the event of unreasonable requests.


INSURANCE
We highly recommend you insure your precious jewelry to cover for any loss, damage, theft, and mysterious disappearance. PuzzleRING.com cannot be held responsible for loss, damage, theft, and mysterious disappearance after receipt/delivery.

Insure your jewelry against loss, damage, theft, and mysterious disappearance via Jewelers Mutual - visit http://www.jewelersmutualinfo.com and enter our Jewelers Code: A01972 to get a FREE no obligation quote on insuring your jewelry.

You can also contact your homeowners or renters insurance and add your jewelry to your current policy. We are happy to provide a detailed invoice for any of these needs. GIA/Diamond Certificates are authentic and will be sent with items sold as certified. It is the buyers responsibility to save these certificates for insurance and appraisal needs.