Why buy from PuzzleRING.com?
Buying jewelry online can be intimidating, but we provide a direct phone number for you to call us, speak with Tami or Ridvan, and place orders. We prioritize returning calls promptly and offer phone or mail orders.
We prioritize your satisfaction! Our return policy ensures refunds for unhappy customers, free exchanges for sizing issues, and a one-year warranty on puzzle rings. Take advantage of our free cleaning and polishing service to keep your ring looking new!
Guarantees/Warranties
GUARANTEE
**This guarantee does not cover damage due to unusual wear and tear.
Please note the staff of puzzlering.com reserves the right to refuse service, based on unreasonable requests.
INSURANCE
We highly recommend you insure your precious jewelry to cover for any loss, damage, theft, and mysterious disappearance. PuzzleRING.com cannot be held responsible for loss, damage, theft, and mysterious disappearance after receipt/delivery.
Insure your jewelry against loss, damage, theft, and mysterious disappearance via Jewelers Mutual - visit http://www.jewelersmutualinfo.com and enter our Jewelers Code: A01972 to get a FREE no obligation quote on insuring your jewelry.
You can also contact your homeowners or renters insurance and add your jewelry to your current policy. We are happy to provide a detailed invoice for any of these needs. GIA/Diamond Certificates are authentic and will be sent with items sold as certified. It is the buyers responsibility to save these certificates for insurance and appraisal needs.
GUARANTEE
- We guarantee every item that you purchase from us is authentic, 10K, 14K, or 18K Solid Gold, Platinum, or Sterling Silver 925, as stated on your product's item page description.
- We guarantee, per the Kimberly Process of 2002 all the diamonds we purchase are from reputable diamond cutters and are conflict-free. You can rest assured you are purchasing a conflict-free diamond as it would not be ethical or legal for us to sell otherwise. For full details on the Kimberly Process please visit: diamondfacts.org
- We guarantee all GIA/Diamond Certificates are authentic and will be sent with items sold as certified. It is the buyers responsibility to save these certificates for insurance and appraisal needs.
- All of our items are new.
- If within 365 days of purchasing our jewelry, you have any issues with a cracked band or loose stones, we will repair or replace the item for you. Buyer must cover all shipping costs. **
- In the event, that our jewelry broke due to unusual wear and tear or due to unauthorized repairs by another jeweler, the buyer must cover all costs associated with the repair.*
- All of our our jewelry carry 180 day guarantee. This guarantee covers finishes, spinning mechanisms, and any defects that are caused by the manufacturing of the ring.**
- We inspect each item before shipping to ensure you are getting a quality item free of damage or manufacturer's defects. If for any reason your item is defective, although it has passed our inspection, we will immediately replace or repair your item as required, even in the case of special ordered or custom ordered items.
- We offer cleaning & polishing once a year for the life of our jewelry. Please note the buyer covers all shipping charges.
**This guarantee does not cover damage due to unusual wear and tear.
Please note the staff of puzzlering.com reserves the right to refuse service, based on unreasonable requests.
INSURANCE
We highly recommend you insure your precious jewelry to cover for any loss, damage, theft, and mysterious disappearance. PuzzleRING.com cannot be held responsible for loss, damage, theft, and mysterious disappearance after receipt/delivery.
Insure your jewelry against loss, damage, theft, and mysterious disappearance via Jewelers Mutual - visit http://www.jewelersmutualinfo.com and enter our Jewelers Code: A01972 to get a FREE no obligation quote on insuring your jewelry.
You can also contact your homeowners or renters insurance and add your jewelry to your current policy. We are happy to provide a detailed invoice for any of these needs. GIA/Diamond Certificates are authentic and will be sent with items sold as certified. It is the buyers responsibility to save these certificates for insurance and appraisal needs.