Returns & Exchanges
To begin the RETURN / EXCHANGE process please
Items carry a 30 day refund or exchange option. Custom or special orders excluded. Special or custom orders are items not offered on our website.
RETURNING AN ITEM FOR A REFUND
Returns accepted on unworn, unused, and solved items. Priority, FedEx or Express shipping is non-refundable. Unless the ring is being returned because it was damaged or defective upon receipt, customers are responsible for the shipping costs of returning the ring to us. (Please see HOW SHOULD I SHIP MY RETURN OR EXCHANGE for more information about shipping returns and exchanges).
Returned items will not be accepted for a refund if they show visible signs of wear, damage, if the ring is unsolved, or if the jewelry tag has been removed. Please do not remove the jewelry tag on your item until you determine that you wish to keep it.
RETURNING AN ITEM FOR EXCHANGE
We are happy to offer one free size exchange on any item purchased through us. Customers will be charged a 25% restocking fee for additional size exchanges for the same item. For orders shipped outside of the US we do ask you to cover all shipping costs.
If your item is the wrong size, but you are unsure of the size you need, we recommend having your finger sized at a local jeweler before exchanging the ring for a new size, as we offer only one exchange per item. You may also contact us to receive a FREE ring gauge to measure your correct size before exchanging your item.
Returned items will not be accepted for an exchange if they show visible signs of wear or damage, or if the jewelry tag has been removed. Please do not remove the jewelry tag on your item until you determine that you wish to keep it. Items must be in the same condition as it was when shipped to you and in the original box. All of our items are brand new and never worn. If an item is damaged, worn, scratched, bent or otherwise not in the condition it was sent in it will not be accepted.
Please note that for exchanges on made to order items, the same processing time will be required for the new ring to be made. This means that after your exchange is processed, it will take an additional 2-3 weeks for the new ring to be made and shipped to you.
Unless the ring is being returned because it was damaged or defective upon receipt, customers are responsible for the shipping costs of returning the ring to us. Please call us right away of you receive a damage or defective item - 888-278-9953. No additional shipping will be charged to send the new ring. (Please see HOW SHOULD I SHIP MY RETURN OR EXCHANGE below for more information about shipping returns and exchanges).
Please note that sale prices are applicable only to in-stock items. If a sale item is returned for exchange and a new ring must be made, the sale price will not be valid, and the customer will be responsible for the difference in price. Sale items that are still in stock can be exchanged normally.
Puzzle rings that are being returned for exchange must be fully solved with the ring tag still attached.
HOW SHOULD I SHIP MY RETURN or EXCHANGE?
Please return via a secure carrier (such as USPS) with tracking and/or insurance. We strongly recommend you send your package with tracking and insurance in case of the unlikely event it is lost or damaged in transit. Please ship the item inside the original box to ensure that it is not damaged during shipping. DO NOT place items in envelopes or other packaging without the box, as this can result in damage or loss of the item. Our company cannot be held responsible for items returned to us that are lost or damaged in transit.
Please note that if you are returning an item from outside the US there may be an additional charges for customs and duties. Our company is not responsible for these charges. We recommend Postal Air Services Insured. We recommend shipping items with insurance as we cannot be held responsible for lost items. Orders returned from outside of the US valued over $200 USD are responsible for exchange shipping fees.
Please see WHAT SHOULD I INCLUDE WITH MY RETURN below for more information on what should be included with the item in your return package.
WHAT SHOULD I INCLUDE WITH MY RETURN or EXCHANGE?
Whether returning an item for a refund or an exchange, we ask that you include the following with your items when returning them.
Please include a copy of your email confirmation or packing slip with the item(s), all original packaging, and the ring/jewelry box.
Failure to include this information will result in a delay of the processing of your exchange or refund.
PLEASE NOTE THAT CUSTOM/SPECIAL ORDERS ARE NON-RETURNABLE AND ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.