Returns & Exchanges

Return & Exchange Policy

Items may be returned or exchanged within 60 days of delivery.
Custom or special orders (items not offered on our website) are non-returnable.

Items must be unworn, unused, solved (for puzzle rings), and with the jewelry tag attached.
Shipping fees (Priority, FedEx, Express, etc.) are non-refundable.
Unless the item arrived damaged or defective, customers are responsible for return shipping costs.
Returns showing wear, damage, scratches, bent bands, missing tags, or unsolved puzzle rings will not be accepted.

We offer one free size exchange per item. Additional size exchanges may incur a 25% restocking fee.
Once an item is exchanged, it is no longer eligible for a refund.
International customers are responsible for all exchange-related shipping costs.
Puzzle rings must be fully solved with the tag attached to qualify.
Made-to-order items require full production time (2–3 weeks) for the replacement ring.
Sale prices apply only to in-stock items. If a made-to-order ring must be created for an exchange, sale pricing does not apply.

Sizing Help:
If you are unsure of your size, please visit a local jeweler or request a free ring gauge before exchanging.

Use a secure carrier with tracking and insurance (USPS recommended).
Ship items inside the original ring box. Do not use envelopes or unprotected packaging.
We are not responsible for packages lost or damaged in transit.

International Returns

Customs/duty fees are the customer’s responsibility.
To avoid delays or extra charges, mark the package as “Returned Merchandise” and reference your original AWB (Air Waybill) number on the customs form.
Use insured Postal Air Services or a tracked carrier.

Please include:

Missing information may delay processing.

Custom and special-order items are final sale and not eligible for return, refund, or exchange.

If you have any questions or need assistance, we’re happy to help.