SHIPPING & DELIVERIES
We offer FREE SHIPPING on orders over $50 through USPS First Class Mail on all orders within the United States.
ADDITIONAL SHIPPING OPTIONS
COVID Updates - We are shipping Monday through Friday. Due to COVID there may be delivery issues with the carrier of your choice. Please know we will do what we can to ensure a timely delivery but once we pass on your order to the carrier we are limited in what we can do. No carriers across the US are guaranteeing delivery times.
We offer several options for shipping. Please refer to the information below for additional shipping options and estimated delivery times. Please note that the delivery times are for the shipping only, and do not include production time for the item if it is being made to order. All available shipping options for your area can be viewed during the checkout process after entering your shipping information.
SHIPPING WITHIN THE UNITED STATES
FREE Shipping on orders over $50 through is offered through USPS First Class Mail. Estimated delivery within 10-14 business days (not guaranteed)
USPS First Class Mail is estimated delivery within 10-14 business days (not guaranteed)
Priority Mail is offered through USPS. Estimated delivery in 3 - 5 business days (not guaranteed)
FedEx Second Day Air delivery within 2 business days of shipping. Please note that FedEx delivery days exclude weekends and holidays. Saturday delivery is available only upon request and at additional cost ($20.00). FedEx delivery is NOT available to PO Box addresses.
FedEx Next Day Air delivery within 1 business day of shipping. Please note that FedEx delivery days exclude weekends and holidays. Saturday delivery is available only upon request and at additional cost ($20.00). FedEx delivery is NOT available to PO Box addresses.
Rates are listed prior to checkout when a zip code is entered.
SHIPPING OUTSIDE THE UNITED STATES
USPS Global Express/FedEx to Canada offers delivery within 5-10 business days of shipping.
FedEx outside Canada & US offers delivery within 5-10 business days of shipping. Shipping costs vary with location. Shipping costs for your area will be automatically calculated and can be viewed after entering your shipping information during the checkout process.
PuzzleRING.com by UCTUK, LLC is a company based in the US this means all our pricing is in US dollars. We recommend you contact your credit card company to determine the current currency conversion rates. Please also keep in mind your credit card company may have a policy in place to charge a fee for this currency conversion. This is an additional FEE imposed by your credit card company for the right to conduct business not in the same currency as your country.
You will be responsible for any duties, taxes or fees imposed by your local customs officials. This is not a fee we are charging nor is it a fee we will cover. In the event you do not pay this fee and we are billed for it we will charge your credit card for the funds. If you return/refuse a package because you do not want to pay these fees you may still be responsible for them. It is your responsibility to check with your local customs agents regarding the laws and fees in your country. We do not have any information of this nature.
Shipping costs will be charged based on the value of the package. You can create a shopping cart with the items you wish to buy to determine what those fees are.
HOW DO I KNOW WHEN MY ITEM WILL SHIP?
IN STOCK - Items listed as IN STOCK will be shipped within 24 hours (excluding weekends and holidays). Same day shipping is offered on orders placed before 2pm EST. Orders placed after 2pm EST will be shipped the following day.
MADE TO ORDER Items listed as MADE TO ORDER are not in stock and are made to order individually. This process typically takes between 2-4 weeks depending on the style. Estimated production times are listed on the product pages.
CAN I TRACK MY ORDER AFTER IT SHIPS?
Yes! You will receive a shipping confirmation by email when your order ships, which will include a tracking number to be used to track your order once it is on its way. Please note that shipping confirmation is sent when the shipping label is created, and the tracking number will not become active until the package is received by the postal service. Tracking information will become available within 24 hours of the shipping confirmation email.
IMPORTANT NOTE: In the event you enter an incorrect address for FedEx deliveries there will be an additional charge of $11.00 to change the address after the package has shipped. Please double check your address to ensure it is correct and avoid additional charges. This charged will be assessed if you qualify for the free 2nd Day Air or pay for any of the FedEx services.