Puzzle Ring

Helpful Links


Find quick answers to your questions below...
Order Status
Has my order shipped? When will my order ship?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Return Order Form
Shipping Options
International Shipping
Do I pay Duty & Taxes?
Important information regarding International orders
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantee & 1 yr Warranty
Low Price Guarantee
Privacy Policy
Pricing and Billing
Can I use my Debit Card to place an order?
What forms of payment do you accept?
Why was my Debit Card charged more than once?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
What are your shipping options?
What does "Item ships within 24 hours" mean?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Do you have a phone number?
How can I pay using PayPal?
How can I place my order? How do I mail in an order?
I have tried to call but I could not reach you. What are your phone hours?
Who am I buying from?
How do I contact you?
I purchased a ring from you but need a different size how do I go about getting an exchange?
Jewelry Care
How do I keep my ring looking new?
How do I solve my puzzle?