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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of puzzleRING.com- UCTUK LLC. The collective work includes works that are licensed to puzzleRING.com- UCTUK LLC. Copyright 2003, puzzleRING.com- UCTUK LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with puzzleRING.com- UCTUK LLC or purchasing puzzleRING.com- UCTUK LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with puzzleRING.com- UCTUK LLC or to purchase puzzleRING.com- UCTUK LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by puzzleRING.com- UCTUK LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of puzzleRING.com- UCTUK LLC used in the site are trademarks or registered trademarks of puzzleRING.com- UCTUK LLC

RETURN and EXCHANGE POLICIES

All of our puzzle rings, rolling rings, 14K and 18K gold wedding bands carry a 30 day return.  If you are not completely satisfied with your purchase return it to us and we will be glad to refund your money, sorry shipping is non-refundable.  Simply contact us to arrange a refund.* 

*The only exceptions are merchandise returns on custom/special orders (special finishes do NOT make a ring custom and YES, may be returned), and platinum wedding bands. Custom/special orders are unique items that are not typically found on our site, and a customer always consults with us regarding such an order and knows beforehand if his or her order is a custom order.

      Refunds:

  • Item must be received within 30 days following receipt in order to receive a refund. Please no exceptions.

  • Item must be in the same condition as it was shipped to you. All our rings are brand new and never worn. If the ring is damaged, worn, scratched, bent or otherwise not in the condition as it was sent to you it will not be accepted. If you are having problems putting your puzzle back together please contact us so we can help you.  All returns must be in their original packaging and must not exhibit signs of being worn or mistreated.

  • Puzzle Rings must be together/solved.  There are added costs for putting together and then polishing rings that are returned when unsolved.  We are careful to send every ring together with a copper wire on the bottom of the ring so it does not accidentally fall apart.  It is an intentional decision on the receiver's part to take this wire off thus making it their responsibility to return the ring to its original condition.  Unless the semi-permanent band is purchased in which case the band must be on the ring when returned to receive a full refund.

  • We cannot accept merchandise that has been altered or damaged in any way.

  • Engraved bands are non-returnable.

  • We cannot accept merchandise returns on custom/special orders (special finishes do NOT make a ring custom and YES, may be returned). Custom/special orders are unique items that are not typically found on our site, and a customer always consults with us regarding such an order and knows beforehand if his or her order is a custom order.

  • We will issue a refund for the cost of the ring.  Shipping charges are non-refundable.

EXCHANGES:

      PUZZLE RINGS & ROLLING RINGS:
  • Item must be received within 30 days following receipt in order to receive an exchange. Please no exceptions.

  • Please note for exchanges we may not have the puzzle ring/rolling ring you need in stock and will have it made for you. This process can take up to 3 weeks.

  • We are happy to issue one size exchange per order, per ring and we only ask for you to cover the shipping costs.  2nd and subsequent size exchanges will be charged a 25% restocking fee.

  • Once rings are exchanged for a new size they are non-returnable.

* If the error is our fault, by sending you a size that you did not order, we will replace the ring at no cost to you. Keep in mind sizes may vary within 1/4 size, depending on the design.  In order for us to remake the ring at no charge to you, due to an error on our part, the size needs to be at least 1/2 size off.

We can also make any of our rings in 1/4 sizes by request - however, all 1/4 sizes are by custom/special order only and non-returnable.

ENGRAVED BANDS:
  • Rings that have been engraved cannot be returned because they have been personalized for you.  All engraved band sales are final, unless there is a defect on the ring or a mistake in engraving, in which case your ring will be re-made, repaired, or re-engraved free of charge.
  • We strongly encourage you to have your finger sized at a local jeweler as many of our designs cannot be resized.  If you are unable to go to a jeweler please contact usand request a Ring Finger Gauge.
CUSTOM/SPECIAL ORDERS:
  • We cannot accept merchandise returns on custom/special orders (special finishes do NOT make a ring custom and YES, may be returned). Custom/special orders are unique items that are not typically found on our site, and a customer always consults with us regarding such an order and knows beforehand if his or her order is a custom order.
  • We strongly encourage you to have your finger sized at a local jeweler as many of our designs cannot be resized.  If you are unable to go to a jeweler please contact us and request a Ring Finger Gauge.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, puzzleRING.com- UCTUK LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. puzzleRING.com- UCTUK LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. puzzleRING.com- UCTUK LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
puzzleRING.com- UCTUK LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if puzzleRING.com- UCTUK LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a puzzleRING.com- UCTUK LLC product is mistakenly listed at an incorrect price, puzzleRING.com- UCTUK LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. puzzleRING.com- UCTUK LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, puzzleRING.com- UCTUK LLC shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by puzzleRING.com- UCTUK LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
puzzleRING.com- UCTUK LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to puzzleRING.com- UCTUK LLC.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of puzzleRING.com- UCTUK LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of puzzleRING.com- UCTUK LLC products) must be commenced within one (1) year after the claim or cause of action arises. puzzleRING.com- UCTUK LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. puzzleRING.com- UCTUK LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a puzzleRING.com- UCTUK LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
puzzleRING.com- UCTUK LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, puzzleRING.com- UCTUK LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, puzzleRING.com- UCTUK LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to puzzleRING.com- UCTUK LLC in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless puzzleRING.com- UCTUK LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, puzzleRING.com- UCTUK LLC may link to sites operated by third parties. However, even if the third party is affiliated with puzzleRING.com- UCTUK LLC, puzzleRING.com- UCTUK LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of puzzleRING.com- UCTUK LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, puzzleRING.com- UCTUK LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).