Puzzle Ring

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Order Status
Has my order shipped? When will my order ship?
 
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status if you chose to create an account with our company.
  • The actual date you receive an order will depend on whether we have your chosen product in stock in your size. The product ordered by you may or may not be in stock in your size. If the product is in stock in your size, we will contact you by e-mail to let you know when the product has been shipped to you and when you should expect to receive it. We do our best to ship within 48 hours of receiving your order Monday through Friday. Most orders placed on Fridays will ship the following Monday. Please contact us if you need faster service.
  • If your product is one that is made to order this will be detailed on the product description page under the picture.  Please note your credit card is not charged until we ship your item(s) to you. We only pre-authorize your card when you place your order.
  • If you require your item by a specified date you can e-mail us before placing your order to check the availability of the stock item in your finger size and/or the manufacture time. Please e-mail us with the style number, finger size and date by which you require your item.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
If you need to change something you will need to email customer service sales@puzzlering.com with your order number and request. 
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order. Please note this function is only available if you created an account when you ordered your ring. You will get an email with the tracking information as soon as your item ships.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Please check your product description page under the picture you will see a notice: i.e PLEASE NOTE: Item is made to order please allow 10 to 14 days for your item to ship or PLEASE NOTE: Item is made to order please allow 2 to 3 weeks for your item to ship. This means that your item is not one that is in stock and must be made before we can ship it. If your product does not have this information on the description page please email us so we can give you an anticipated ship date.