Our Promise to you!
All of our Puzzle Rings, Unity Rings and Rolling Rings carry a one year guarantee. This guarantee covers finishes, spinning mechanisms, stone settings and any defects that may happen during the manufacturing of the ring.*
If within one year of purchasing a puzzle ring a band breaks we will repair it.
Buyer covers all shipping charges.
- In the event the band broke due to unusual wear and tear or due to unauthorized repairs by another jeweler buyer must cover all costs associated with the repair.*
- We guarantee every item that you purchase from us is authentic, 14K or 18K Solid Gold, Platinum or Sterling Silver 925, as stated on your product's item page description.
- All of our items are new and never worn.
- We inspect each item before shipping to ensure you are getting a quality item free of damage or manufacturer's defects. If for any reason your item is defective, although it has passed our inspection, we will immediately replace or repair your item as required, even in the case of special ordered or custom ordered items.
- We offer cleaning & polishing once a year for the life of the ring. Buyer covers all shipping charges.
*This guarantee is void if the ring has been repaired by another jeweler. This guarantee does not cover damaged due to unusual wear and tear.
Please note the staff of puzzlering.com reserves the right to refuse service, based on unreasonable requests.