Puzzle Ring

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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Please see our RETURN POLICY for complete details regarding our return policy.
When will my order ship?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.  Shipping fees range from Free to $69.00 depending on your order total.

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status if you chose to create an account with our company.

  • The actual date you receive an order will depend on whether we have your chosen product in stock in your size. The product ordered by you may or may not be in stock in your size. If the product is in stock in your size, we will contact you by e-mail to let you know when the product has been shipped to you and when you should expect to receive it. We do our best to ship within 48 hours of receiving your order Monday through Friday. Most orders placed on Fridays will ship the following Monday. Please contact us if you need faster service.
  • If your product is one that is made to order this will be detailed on the product description page under the picture.  Please note your credit card is not charged until we ship your item(s) to you. We only pre-authorize your card when you place your order.
  • If you require your item by a specified date you can e-mail us before placing your order to check the availability of the stock item in your finger size and/or the manufacture time. Please e-mail us with the style number, finger size and date by which you require your item.

IMPORTANT NOTE: Our shipping charges are for the transportation fees only.  This does not include the Duties and Taxes imposed by your countries customs office.  We have no control over this and recommend you contact your local customs office to learn what additional fees you will be responsible for.